Echo Audio Mona Manual download pdf (Page 21)

Troubleshooting

If you are running Windows 2000 or XP and your computer spontaneously reboots on you, you

probably have experienced what Microsoft calls a “bug check”, but what everyone else calls the

Blue Screen of Death (BSOD).

The default setting for the BSOD is not to show the BSOD, but to reboot the computer. This isn’t

very helpful for tracking down problems. If you are experiencing blue screens, here’s how you

can help us track it down (these are for Win2000, but XP is similar):

Select Start/Settings/Control Panel/System

Go to the Advanced tab and click on “Startup and Recovery”

Uncheck “Automatically reboot”

Set the memory dump to “Small Memory Dump”

Now, next time you get a blue screen, look at it. See if the crash occurred in echo24.sys or

echogals.sys; if it did, then it’s probably something we need to fix.

Restart your computer and find the most recent .dmp file – this is the memory dump. It’s probably

in \winnt\minidump.

Zip up this .dmp file and send it to techsupport@echoaudio.com

along with a description of how it

happened. This will really help us track down problems.

Unfortunately, Windows Me does not save crash dumps.

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Echo Audio Mona Manual Page 21